Privacy policy

What we collect

We only ask for what we need to rent you a room and run your tenancy:

• Your name and phone number, when you contact us or sign in.
• Your room, your payments, and your move-in and move-out dates, when you become a resident.
• A photo of your Emirates ID, passport, or visa, when the law requires us to check who lives in our rooms.
• Your shop name and area, if you join as a referral partner.

Why we keep it

We use your information for these reasons and no others:

• To answer you and help you find a room.
• To run your tenancy: your bills, your services, and your requests.
• To meet Abu Dhabi housing rules, which require us to know who lives in each room.
• To count referrals fairly and pay partners what they earned.

We do not sell your information. We do not share it with advertisers.

How we protect your ID documents

ID photos are stored in a private vault, never on the open internet. Your Emirates ID number is encrypted, which means it is scrambled so that only our system can read it. When our staff view a document, that view is recorded with their name and the time.

How long we keep it

We delete your ID documents 12 months after you move out. If we reject a document, we delete it right away. The record of who viewed a document is kept longer, so there is always an answer to the question of who saw it.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law 45 of 2021), you can ask us:

• To show you the information we hold about you.
• To fix information that is wrong.
• To delete your information, where the law allows it.
• To stop using your information for something you agreed to before.